Salon Policies

We understand that things happen outside of your control and that unforeseen circumstance can lead to cancellations, but as a small business, managing late cancellations & no shows can be challenging. We have fantastic staff that need to be paid and business costs to cover. Please read through our policies below regarding cancelling, rescheduling or making changes to your booking.

• If your appointment is cancelled within 24 hours of the appointment time there will be a 50% cancellation fee charged.
• If you reschedule your appointment within 24 hours this is classed as a late cancellation and will incur a 50% cancellation fee.
• If we don’t receive any notice within 2 hours or you don’t attend your appointment you will be charged 100% of your booked service.

If you change your mind within 24 hours or on the day of your service, you will be charged for the services you originally booked for. For example, if you decide to remove nail art or change from extensions to a gel manicure, you will still be charged for your original service as this time has been set aside for your appointment. While you may have the option to add or adjust your service on the day of your appointment, this is subject to timing and availability.

When you make a booking, we set aside time specifically for you and have turned away other clients that want the spot.

Charging for late cancellations and no shows is not something we want to do, but we need to in order to keep operating, cover business expenses and continue showing up as best we can for our community.

We kindly ask that you do not attend your appointment if you are feeling unwell or experiencing any symptoms of illness. This policy is in place to ensure the health and well-being of our clients and staff.

If you are feeling unwell, please contact us as soon as possible to reschedule your appointment to a later date. If rescheduling occurs during the 24hr period prior to your booking, a 50% late cancellation fee will be charged. If you attend your appointment while unwell or displaying illness symptoms, you may be turned away and charged an 100% no show fee for your appointment.

Your understanding and cooperation are appreciated as they allow us to uphold our duty of care to those who visit and work in our space.

All services include a complimentary repair within the first week of service depending on the lifestyle of the client and condition of their nails. Every repair from there will be charged at $15+ per nail. This does not include repair of normal polish.

Here at Miss Jays our focus is on providing beauty services in a safe and inclusive space.

• You will respect all people, regardless of gender, sexual orientation, race, religion and/or size.
• We have a zero tolerance policy for discrimination against any person or any body.
• We pride ourselves on providing trans, non-binary and fat friendly beauty services.
• We provide all our staff with training around the spectrum of identities and self expression within the LGBTQIA+ community.
• We ensure all our services are gender neutral, and do not assume that body parts will determine gender, particularly when it comes to waxing.
• All clients and staff must respect people’s pronouns and never presume an individuals gender.
• Any client or staff member found to be not following this standard of behavior, either verbally or physically, will be asked to leave the premises immediately.

It is important to us that this is a space where everyone is welcome to be themselves, so please let us know if there’s an area in which you feel we can improve.